Saudi Arabian Oil Company response

Email subject: Equidem Foundation: Request for response regarding cases of labor exploitation in Saudi Aramco
Date: September 3, 2020
From: Media Relations, Aramco
To: Equidem

Dear Mustafa Qadri,

Thank you for your correspondence and sharing these critical matters with us. We have looked into your inquiries and wanted to update you on our findings.

Aramco takes the welfare of its employees very seriously. We are committed to providing a safe and respectful working environment for all our employees, partners and the communities in which we operate, and we investigate claims of any violations of our standards.

Aramco has robust HR and Contracting policies and procedures in place to protect its employees and contractors, including timely and fair payment. Having looked into the points raised and based on our existing HR practices, we are confident that it is unlikely any of the individuals being quoted in the report work directly for Aramco.

We also have a duty to work with our contractors to ensure that anyone who works on Aramco projects is treated fairly and compensated appropriately. With this in mind, our commitment to legal and ethical business practices extends to our entire supply chain through a Supplier Code of Conduct which outlines mandatory policies on environmental, health and safety issues, fair trade practices, ethical sourcing and conflicts of interest.

Aramco’s internal contractual requirements mandate strict compliance with applicable Labor Laws to protect all parties’ interests and rights, including contractor employee’s living and working environments.

Our contracts require high standards of safety, health and environment controls which meet industry best practices. Inspections are conducted regularly on contractors’ camps that fall within Aramco’s operational areas to ensure adherence to HSE measures. We also have in place a strong system that allows contractors to file claims as a result of non-compliance with their contract’s terms and conditions. Through our Supplier Help Desk Center and Supplier Service centers, Aramco is able to provide both remote and in-person support. All calls are tracked and monitored until reported issues are resolved and closed.

Our commitment to upholding the highest standards and maintaining a safe and healthy workplace environment means that we continuously review existing practices. Throughout the ongoing COVID-19 pandemic, we acted swiftly by implementing measures across our operations to reduce the risk of the spread of COVID-19 and to mitigate the virus’s impact on our communities and our business. This includes steps to support contractors’ efforts to maintain safe working and living conditions for their employees during the COVID-19 pandemic, such as promoting awareness and wellbeing though training and regular communication with contractors to ensure awareness and adherence to Aramco and applicable Government requirements.

Additional information on Aramco’s support efforts and response to COVID-19 can be found in more detail on a dedicated webpage here and an official press release here. We would be happy to continue working with Equidem on any further details or concerns you would like to discuss.

Thank you again for getting in touch with us.

Kind regards,
Media Relations